Technical Support Specialist Certificate
Technical Support graduates will have the skills to provide technical support on basic software and hardware issues to customers and employees. Specific outcomes will include the ability to utilize many different software applications; trouble-shoot and solve technical problems; use resources to find solutions; and work patiently and efficiently with people who are under pressure and need assistance immediately.
Technical Support students take the following classes:
| Program Requirements |
| COURSE # |
COURSE NAME |
CREDITS |
| BIT 101 |
Computer Basics 2 |
7 |
| BIT 102 |
Network Design Concepts (with Cisco 1) |
5 |
| BIT 105 |
Careers in Information Technology |
2 |
| BIT 150-162 |
Selected Instructional Modules |
6 |
| BIT 112 |
Basics of Web Authoring |
5 |
| BIT 126 |
Network Clients Systems |
5 |
| Total Credits |
|
30 |
Page Last Updated: 8/7/07
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